Shipping policy

Order Processing

Thank you for shopping at Trainer Factory. Below are the terms and conditions that constitute our Shipping Policy. We process orders Monday through Friday (excluding public holidays).

Order Cut-Off Time: 2:00 PM (GMT+00:00) Greenwich Mean Time (London), Monday to Friday. Orders placed before 2:00 PM on a business day usually begin processing the same day. Orders placed after 2:00 PM will begin processing on the next business day.

Handling Time

Once your order is placed, our team carefully packs and prepares it for shipment.

Handling Time: 1–2 business days.

Orders are fulfilled Monday to Friday.

Transit Time

After your order has been shipped, delivery times may vary depending on your location.

Transit Time (All Destinations): 3–8 business days.

We ship Monday to Friday, excluding public holidays.

Total Estimated Delivery Time

Your total delivery time is the sum of handling time and transit time.

Estimated Delivery: 4–10 business days from the date of your order.
This estimate may vary during peak seasons, holidays, or due to carrier delays.

Shipping Origins 

Orders are dispatched from our UK fulfilment network. to ensure the fastest possible delivery to your location.

Shipping Costs

We are pleased to offer Free Standard Shipping on all orders, with no minimum purchase requirement.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to follow your package’s journey until it reaches your door.

Customs, Duties and Taxes 

Trainer Factory is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delays & Exceptions

While we make every effort to ensure timely delivery, circumstances beyond our control—such as severe weather, natural disasters, or carrier disruptions—may cause delays.
We appreciate your understanding in such cases.

Contact Us

If you have any questions regarding your order or shipping, please contact us using the details below.

Trading Address: 1-26 Old Lakenham Hall Dr, Norwich, NR1 2NW, United Kingdom

Legal Business Name: TRAINERS FACTORY LIMITED

Trading Name: Trainer Factory

Company Number: 13329038

Registered Office: 124 City Road, London, EC1V 2NX, United Kingdom

Business Email: support@trainerfactory.co.uk

Business Phone: +44 7297123094

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)